24 hours advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged 50% of your appointment. For all services over three hours, 48 hours notice is required.
Anyone who either forgets or consciously chooses to forget their appointment for whatever reason will be considered as a “no-show”. They will be charged 50% for their “missed” appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours or due to the close of business. Depending upon how late you arrive, the lash artist will then determine if there is enough time remaining to start the service ( typically, after 15 minutes, the appointment will need to be treated as a cancellation. ) Regardless of the length of the treatment actually given, you will be responsible for the full price of the service booked. If there is not enough time to begin the service, your appointment will be considered a “cancellation” and you will be charged 50% of the service.
If you are a new client and have eyelash extensions applied from another establishment, LashLuvPro cannot guarantee a standard relash service will be applied until the condition of your existing lashes and extensions are determined.
If you arrive at your lash appointment with makeup or product residue of any kind on your natural lashes, LashLuvPro cannot guarantee the retention of your extensions.
LASH FILL POLICY
If more than 60 % of your lashes are detached or grown out it will be considered as a new full set. 5+ weeks refill: You will need a new set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy.
When arriving at your very first appointment please arrive 10 min early so that we may register you in our system and get settled. Alternatively, fill out our online registration form prior to your visit. Please keep in mind our lash artists may have other appointments after yours. We will always do our best to accommodate you.
Your privacy is very important to us. We collect your personal information such as your name, email and telephone number in order to create an easy client booking database and to keep you informed about all the fun stuff we’re up to. We know how annoying to get junk mails so we will never disclose your personal information with any third party.
We highly suggest pre-booking any refills after your appointment before leaving the studio to ensure you are getting an appointment at the time and date needed so that you avoid any additional fees for retention loss.